Join Survey2Connect’s Webinar on Surviving Is Not Enough, Win With CX In 2021

Customer Experience has been a prime focus for businesses and ever since the pandemic halted the business and forced them to close physical stores, the need for a robust CX practice has been the priority in the market. In order to solve all the gaps in the Customer Experience process and ensuring how to make CX an essential part of your operations, Survey2Connect is organizing a webinar, titled “Surviving Is Not Enough, Win With CX In 2021”.

The webinar would focus on the challenges a business might face while implementing robust and efficient CX programs. The challenges don’t always come alone, as the more time and energy you invest in your customer experience management, the more success you will find with your business.

The other aspect covered in the webinar would be the barriers you face while making CX real. The CX webinar would also touch upon the accountability factor with your CX. You can learn about the right technique and tools that can enhance the experience of your customers.

Join Survey2Connect’s CX Webinar for insights into making an efficient and robust CX strategy.

Where: Register Now at https://bit.ly/3leT9Sy

When: March 30^th, 2021, 6:00 pm IST, 3:30 pm KSA, 4:30 pm GST, 12:30 pm GMT

Speaker Profile:

Yash Sultania, CEO
Survey2Connect 

ياش هو المدير التنفيذي والشريك المؤسس لشركة Survey2Connect (منصة رائدة لإدارة تجربة العميل)، وقد عَمِل مع كُبرى الشركات في منطقة الشرق الأوسط وآسيا على نطاق واسع في قطاع الخدمات المصرفية والاتصالات والتأمين والقطاع الحكومي وغيرها من القطاعات في إنجاز مشاريع التحوّل الرقمي وتحقيق هدفها بالتحوّل نحو التركيز على العملاء في المقام الأول. وهو من أشد المؤيدين للتقنية والابتكار، حيث حصدت مبادرتان من تصميمه جوائز عديدة خلال سنة واحدة من طرحهما.

Olga Potaptseva, CCXP

Senior Director Insights and CX 4sight Research and Analytics

So far, Olga has lived in 5 countries and, with her 20 years of professional experience in CX, has been named amongst the Top 150 CX Professionals globally. She has managed, consulted, and mentored leading organizations and individuals around the world across industry verticals like Insurance, Telco, Banking, Hospitality, Retail, and others. She promotes CX best practice creation and sharing through her role of the Executive Director at the Customer Institute, a Judge at the CX Awards, an author, and a speaker.

Liz Berks
CX Coach and Consultant
European Consultancy Service

Liz has 15+ years of experience in customer insights, helping clients transform their business to align with customer needs and deliver improved business performance.

Liz is a passionate advocate for the role customer-centricity plays in successful companies and has worked across the globe helping clients define their CX strategy, as well as working on the frontline of CX definition and development for a global airline.