Category: Featured

• Customer Experience
• Featured

12 Customer Experience Trends To Look Out For In 2021

Intro:  2020 was a year where businesses grappled with major disruption as the world was forced into isolation. The Covid-19…

• Digital Research
• Featured

Sentiment Analysis: Understanding Your Digital Audience

Sentiment analysis – otherwise known as opinion mining – is a much-discussed about but often misunderstood term. In essence, it…

• Customer Experience
• Featured

The Need Of Patient Experience In 2020

Healthcare organizations have faced a lot of challenges in the past few months. Be it the outburst of COVID-19, transformation…

• Employee Experience
• Featured

5 Ways to Invest in Employee Experience to Increase Sales

There is no running from the fact that Customer Satisfaction is the foundation of any business. The sole purpose of…